To display a list. with Avaya Aura® Communication Manager, Avaya G450 Media Gateway, and Avaya Aura® Media Server. LSP can automatically assume processing for SIP Trunk calls to and from Avaya Aura™ Session Manager should a pair of S87x0 Servers fail. Avaya IP Office Call Monitoring. Call records for various call types were generated, including internal calls, inbound and outbound trunk calls, including PSTN calls, transferred calls, and conference calls. Go to the gear icon in the top right of the soft phone software. Make sure that you enable SNMP on the call. Monitor Media Processors. Enter the IP Address and Password of the system that you want to monitor. When highlighted, press. Select the format of numbering to be used in the From field on outgoing calls. Westi (Programmer) 6 Mar 08 09:04. For inbound calls from the PSTN to IMS-SIP users, Communication Manager receives the incoming call (Call Legs 1 and 2) and routes the call to Session Manager over the non-IMS signaling/trunk group (Call Leg 3). We would like to show you a description here but the site won’t allow us. it can be monitored but not through the line buttons you. Call Volume Report. In addition, it supports Intelligent Call Blending on Avaya Aura Call Center Elite. How To Use Avaya Agent for Desktop TutorialPress F1. Post that this is an in place direct upgrade to 6. Published Oct 5, 2023. Create a new Hunt Group called Monitor Group. Put a coach on every call: Help agents help customers with live monitoring, keyword spotting, sentiment analysis, and more. list media-gateway. The second press stops the crss-alert lamp from flashing. DMCC is used to get the device ID for each user but. Under Product Specific Settings, click VoIP & Network Quality (VNQM) Settings. Monitor Port Network Load Details Metrics. Products & Solutions. 3. 1 and Cisco Unified Communications Manager Release 8. How to Add or Remove Users from a Hunt Group via Manager Tool 4:51. Note that in one matter of a conference or transfer, when the data for one conference/transfer is captured, the same call ID will be recorded. Within Monitor you can select a phrase like v=213 ( = extension 213 ) and then press F4, a new window opens with all activity of extension 213. This all-in-one application lets you run all your voice calls, and text from a single app. Call authorization, policy and bandwidth control is coordinated with an integrated gatekeeper. For more details please contact. Manuals and User Guides for Avaya one-X 9608G. Avaya S8xxx media servers provide call peak information through Avaya's SNMP agents g3-mib for data, voice, srv, media and overall call peak values. tùng tạ quang. 6. Voice messaging was not tested. The System Monitor call output is repeating the SMDR output. Avaya IP Office Call Monitoring. However, recording of calls works normally. Integrated Contact Reporter (ICR): IP Office will no longer support ICR in Release 11. Realtime provides four main functions: Agent Timeline. When related to the call center and agent performance the call and screen for the call are recorded. 5 re Client SDK Section 5. MiaRec integrates with the Avaya Aura Platform to provide centralized call recording for companies of any size — from small to medium-sized businesses and large enterprises. System Monitor (also known as Monitor) is a tool that can show all activity on the IP Office system in great detail. 168. Call recordings are done at the station (extension) level . Avaya Call Center Elite . Resource Estimates. See Full PDF Download PDF. Here's what we do: the COR of the station does not allow calls to be service-observed, however, the COR of the agent does allow calls to be service-observed. TheThe Avaya Contact Recording is marketed as package within the Avaya Workforce Optimization suite. When monitoring Avaya Communication and Media Server devices, SolarWinds VNQM intercepts the CDR packets sent by the TCP protocol, as well as the RTCP data sent through UDP, and. ACI - Avaya Certified Instructor. For each queue you can configure alarms levels based on the number of queue calls and the time of the longest waiting calls. Avaya Call Reporting 4. c sample in pjproject. barge, takeover) to allow authorized users to listen in on employee calls with clients to monitor the conversation, provide coaching, and facilitate discussion. In the Add Queue panel select the required hunt group. Speak2 75. AppManager for Avaya Communication Manager is a scalable telephony solution for enterprises and branch offices, providing call processing, messaging, and contact center functions. A large change in volume should trigger a more in depth resizing. 9% and excels at Platform Capabilities, Call Routing System and Dialers. Go to the System settings. SolarWinds VoIP and Network Quality Manager references the Cisco ® Management Information Base (MIB) CISCO-CCM-MIB to provide out-of-the-box monitoring capability for Cisco CallManager and CallManager Express devices. are internal calls affected as well. The document has moved here. The Call Controllers view displays a list of available Avaya Call Controllers on the network. Starts at $1,050 VNQM, an Orion module, is built on the SolarWinds Platform. SBCE Traffic Monitoring. An overview of the Voice Call Flow and Telephony Architecture in a Cisco Router is presented, followed by a step-by-step VoIP troubleshooting approach presented in these steps: Verify digital and. Parking Calls. If the calls route to where you programmed them to. Here are 3 reasons why real-time call monitoring is so important in the contact center: Ensure a Consistent Level of Customer Service. The phone puts the existing call on hold. teff • 8 yr. Products & Solutions. Monitor Avaya VDN, ACD and extension objects for call analytics Call Analytics tool is a server program that monitors Avaya VDNs, ACD Hunt Groups and Extension objects, it extracts useful information from monitoring events and outputs call and agent records for applications such as reporting,. OutPut: Set to “SMDR ONLY”. recording monitor scorecards and evaluations. Use pursuant to the terms of your signed agreement or Avaya policy. 2. 323 systems. Through this valuable insight, recommended responses and best actions can be uniquely. 4 API Documentation-2021/10/25: Avaya Call Reporting 4. Enable mass notifications, response tracking. You didn't mention where you would like to receive or how to use that information so I can give you only a brief overview. RTCP collection was used by UCMP to provide call quality metrics. 6. Products & Solutions. If you are monitoring Avaya, this report now shows statistics for all calls made by Avaya phones and endpoints, with no configuration required. View, compare, and download agi call center at SourceForgeLower the Volume. SysMonitor is also known as System Monitor, Monitor or SysMon. Search for all calls within the last 15 minutes with a critical MOS score then select the appropriate call to view call details and begin troubleshooting. © 2014 Avaya Inc. 323, SIP, and digital phones and injecting errors using a network. You can monitor/auto record calls, but be carefull it can effect. 2. Most Avaya products support an Avaya standard MIB. Learn more. We would like to show you a description here but the site won’t allow us. Enter the extension of the user you will monitor (1153 in this example) and select Done. Enter the IP Address and Password of the system that you want to monitor. Avaya lets you keep what’s working and add what’s needed. When it comes to choosing the right monitoring tool for your Avaya infrastructure, the. Reply reply1. If 1,000 agents are required, you will need 4 servers and so on. It includes provisioning, user administration, dial plan management, routing policies, security, fault / performance monitoring, reporting and license management. So this post is all about to Enable ACR 12 Live Monitoring . Whether you’re using Cisco or Avaya call manager servers, CDR analysis allows you to monitor VoIP call data for optimal call performance. sales@solarwinds. Avaya Aura® System Manager is a centralized, secure, browser-based management console that provides network administrators with an integrated, intuitive solution for network management. 108691mS PRN: AtmTrunk1: StateChange CLIPossibleIncoming->Idle 108692mS PRN: AtmIO1: Block Forward OFF 108692mS PRN: AtmIO1: CLI Detection. Ducking the Last Call of the Day. This hybrid approach is like none in the industry. •You should park only one call at a time to ensure that you know which caller you are talking to when you retrieve the parked call. Jul 2010 - Present12 years 11 months. Select the percentage of inbound calls to record in the Recording Inbound field. Wait 30 seconds. We also use an external monitoring system to record calls on certain extension 24 x 7. The Call Analytics tool is a CTI reporting and real time monitoring. Brands are built on experiences. As a consequence, interpretation of System Monitor traces requires a high-level of data and telephony protocol knowledge. • E-mail application logs missed calls by sending an e-mail. They didn't become aware of the issue until visualizing the flow of traffic. Enable Avaya CDR. Within the Preferences section on the right side window, check the box for "display alerts for. To launch the Avaya Call Controllers view: From the Workspaces navigation pane, click Avaya IP Telephony > Call Controllers. Showing 16 open source projects for "asterisk call monitor tool" View related business solutions. For SIP calls, it is the "From" field of the INVITE. Open Avaya's IP Office -> Manager -> IP Office Configuration. Avaya. call Technical Service Center Toll Fraud Intervention Hotline at +1-800-643-2353 for the United States and Canada. Monitor and manage in real time from anywhere by setting alerts for abandoned calls, average hold time, number of calls in queue, etc. • Incoming and Outgoing PSTN calls to/from Avaya one-X® Communicator and Avaya Workplace Client for Windows soft phones. For more details please contact. To launch the Avaya Call Controllers view: From the Workspaces navigation pane, click Avaya IP Telephony > Call Controllers. • 1 x HDMI out for external monitor • 1 x HDMI in for PC input • 1 x RJ9 analog handset • 360p (640. Monitor trunk and hunt group and sends notification emails. The majority of our hunt group calls are transferred from reception. The values depend on the protocol selected. I'm working on an IP Office R10. to place calls between Avaya H. 6. For more information about Avaya Call Center documents, see: Avaya Communication Manager Call Center Software Basic Call Management System (BCMS) Operations, 07-300061 System Monitor. Use AppManager for Avaya Communication Manager to monitor Communication Manager clusters, including vital components, such as Switch. See how. If there are no other programmatic options available to obtain the required data or functionality, Avaya recommends that 3rd party applications only be executed during low call volume periods, and that real-time delays be inserted between each command execution. As an Avaya Partner in Customer Excellence, Converged. CTT . Use the same name and password as used for Administrator access for system configuration. 00:00:02, (Connected Time)To set up an Avaya Call Manager to emit CDRs: Log on to the Avaya Call Manager using PuTTY, TuTTY, or Avaya Manager. AAWFO 15. or web chat session, each call routed or redirected (in any channel). Go to Phone System > Groups > Call Monitoring > New Call Monitoring; Create a name for the Call Monitoring group and then click Next. Monitor CallManager health. Call recording/quality monitoring solutions company CallCopy announced today that its cc: Discover call recording module is now rated Avaya compliant. See how. Here’s a simple example of how to receive a call to your Avaya Communications APIs enabled SIP device. Products & SolutionsBy Patrick Barnard - Group Managing Editor, Contact Center Solutions. • Softphone application displays a GUI of a telephone which users can use to make and receive calls. 1 outputs recently: 01. For more details please contact. 1 Planning, Installation and Administration Guide. Eliminate guesswork with AI-powered guidance. How to Transfer a Call on your Avaya Phone 3:47. IP Address: Set to 0. Select the users that can be monitored and then click Save. See Full PDF Download PDF. 2(53) and I am able to see alot of. 0. In order to collect Avaya data in VNQM, the Avaya user must have sufficient permissions to execute the following commands: Found. The tcpdump tool is the main troubleshooting tool of Avaya SBCE, which can capture network traffic. • Call the person from the Contacts list or the Recents list. 4 multimedia feature matrix avaya 1 feature standard reports base license custom reports acr recording port realtime agent seat desktop agent seat contact center voice agent contact center voice agent bundle license multimedia agent license (web chat)Nectar Foundation Configuration. The Avaya H175 Video Collaboration Station is a unique touchscreen device that delivers high quality voice calls, full HD video collaboration,. In normal operation as well as in LSP failover operation, the Avaya Aura™ Session. Master: Define whether this Voice Server is the Primary Voice Server. 5. Avaya Customer Call Reporter (CCR) - a call center reporting solution that integrates with Avaya IP Office - helps improve contact center performance and customer service by giving supervisors a way to monitor agent and queue productivity with real-time and historic reporting capabilities. I have thought of 2 potential solutions: 1. 1. Prognosis VoIP Monitor was installed on a VMWare virtual machine running Microsoft Windows Server 2008 R2 with Service Pack 1. Using tcpdump is a reliable way to analyze the information arriving to and sent from the SBC. Elevate performance now!. With real-time call monitoring software in place, managers are immediately alerted to customer service issues as they happen, as opposed to finding after the call has ended. In general, call recordings trigger when a call comes in. syn(ACD) Record Avaya Agent Monitor Using Web Browser and No Installation: Call ID : A unique number assigned to this call plus all its segments. flag Report. 7 – Add reference to Vantage K155Introduced in IP Office Release 10. Use CDR Analysis to quickly pinpoint VoIP performance problems. Please note that Contact Recording capabilities are also included in the Quality Monitoring and Workforce Optimization packages: Avaya WFO Solution Packages: Operational and Advanced Series Package Functions Avaya WFO Quality Monitoring. IR Collaborate provides performance management, monitoring, optimization and troubleshooting for Avaya ecosystems. Avaya does rebrand Verint along with providing additional integration with Avaya products. End User may not exceed the number of Transactions without Avaya’s prior consent and payment of an additional fee. Also used in order to enable videoconferencing devices based on H. As a consequence, interpretation of System Monitor traces requires a high-level of data and telephony protocol knowledge. This also reduces the load/overhead on the RIG server. Then click on the one you want and select "load" - it fills in the form and then click on "open". Products & Solutions ACE - Avaya Certified Expert. It provides the same features as Enterprise Alert except Passive monitoring and call recording. Here is the short list of features: Support for Avaya VoIP call troubleshooting and monitoring . Most tools work like like; you place some type of hardware or desktop appliance on your premise ensure collects data concerning the Avaya system(s) and that data cannot. See how each call is going with built-in monitoring to assess customer sentiment and ensure agents succeed on every interaction—all from a single desktop view. Call is. Click Add CallManager Nodes. 2. 1. In the testing, TelStrat Engage uses TAPI 2 in third party mode from Avaya IP Office to monitor contact center agents on Avaya IP Office, and the port mirroring method to capture the media associated with the monitored agents for recording. Powered by Zoomin Software. When the third participant answers the call, press the Join soft. Found. 3. When it comes to choosing the right monitoring tool for your Avaya infrastructure, the. 3. The AutoBridge enables Home Agent solution for Avaya contact center. Rally Bar Huddle is quick to set up, easy to use, and simple to manage. You have to define a feature code there. Avaya Call Reporting is the new system-wide call reporting solution available with Release 11. Select "Group" from the left sidebar. Link Monitoring is used to ensure that the LSP is only used for calls when the LSP is activated. Bob has Teams desktop app version 1. International SMS, MMS messaging, cross-device. 323, Digital and Analogue telephones. It is easy to see why so many of. Through configuration of its trace options, it displays information on specific areas of a system's operation. I am having the same issue with trying to get a remote user set up with Avaya one-X Communicator. Edit IP Office config in Excel. Products & Solutions. Avaya Visualize Monitoring True Cloud Monitoring Tool. It’s pretty powerful since it goes through all the routing logic of the flowchart – straight from the horse’s mouth. Products & Solutions. You can view the. 3. NOTE: You will not onboard the Aura module. Select and highlight the test call and select "Graph". 2. All employees within the Customer Service Centre have signed a declaration confirming that they are aware that calls may be monitored or recorded, and this is held on file as part of our auditing. This program monitor Avaya resouces such as trunk and hunt group, it sends notification emails when default conditions such as no available trunk or no login agent is found. However, after researching several solutions, we recommend evaluating a cloud-based. Outgoing call; indicates you have made this call. For more details please contact. Call function CallProvider. You can do a. Anything you do on your work computer can be monitored or recorded by your employer. In the compliance testing, CSI Virtual Observer used CCT . Index. CPU, Memory and Disk utilization. It also lets you monitor, among other things, your bandwidth , LAN , servers, and CPU. Avaya: IP Office Forum; Monitoring conversations. The Call Monitoring feature allows authorized Users to access another extension's call in real-time. Click in Sound, then a new window will open up. With this tool, you can easily monitor VoIP calls and Call Detail Records (CDRs) to determine metrics such as current jitter and maximum jitter to gauge performance and the quality of VoIP traffic. The statistics gathered in this way include: System information. The Avaya Aura® Communication Managers at both sites, and Site B were present primarily for the ability to connect external calls to the SIP endpoints at Site A. You can also add real-time call center agent seats and dashboards for more efficient call handling. of Avaya S8710 Servers with an Avaya G650 Media Gateway, and an Avaya IP Agent desktop in a telecommuter mode using an Avaya 4620 IP (H. Powered by Zoomin Software. DMCC licenses are not needed per agent. Avaya Contact Recorder Release 15. Stop Time: Stop time of the call. Products & SolutionsMonitor has a usefull function build-in which is often missed by many users : the F4 key. Testing was limited to station to station calls and supplemental features. 0 Avaya Call Reporting Desktop Overview 13. Comstice Wallboard and Comstice Quartz reporting utilise Avaya Call Management System (CMS) real-time and historical data to create meaningful, easy to use reports and dashboards. Both solutions rely on Avaya Site Administration to automatically obtain the extension and extension location of non-IP phones. 1. In several of their plans, Google and Microsoft each offer ways for administrators to track usage and metadata from users. of the Avaya Aura® platform, Avaya CMS delivers real-time monitoring and historical reporting for Avaya Call Center Elite solutions including Elite omnichannel information, custom reporting, task scheduling, exception notification, threshold warning, administration and configuration, and long term ACD data storage. Monitor is intended primarily for use and. Avaya Call Management System Release 13 Sun Blade 100/150 Workstation Mirrored and Nonmirrored Systems CMS Upgrade Express (CUE), 07-300481. Starts at $1,050 VNQM, an Orion module, is built on the SolarWinds Platform. You need to tell wireshark that those packets are RTP. System Status only shows active calls, but we need to look back to see who called what and from what extension. 3. With the introduction of POM release 3. g. barge, takeover) to allow authorized users to listen in on employee calls with clients to monitor the conversation, provide coaching, and facilitate discussion. With infrastructure monitoring, modern operations teams get complete observability of complex and hybrid systems, from a datacenter to thousands of Amazon, Google Cloud, or Azure instances. Avaya One Cloud CPaaS. Products & SolutionsAlert monitors a configured crises alert Avaya 9600 Series IP Deskphone to capture emergency call events. Aircall: Best for traditional call centers. 2. April 1, 2023 by admin. SolarWinds VNQM supports Avaya Aura ® Call Manager version 7. Net API events were used to obtainBack to the screen recording. Latency can occur as a result of propagation delay, handling delay, queuing delay. I was following the Avaya documentation during the installation, and regarding the network options doesn't have too much information or maybe were isn't any. Powered by Zoomin Software. When related to the call center and agent performance the call and screen for the call are recorded. TSAPI interface from Avaya Aura Application Enablement Services (AES) is used for monitoring skill groups and agent stations on Avaya Aura Communication Manager. Call Analytics tool is a server program that monitors Avaya VDNs, ACD Hunt Groups and Extension objects, it extracts useful information from monitoring events and outputs call and agent records for applications such as reporting,. thats a bit of an overview to setting it up. list station. Avaya’s OneCloud CcaaS contact center solution leverages artificial intelligence and knowledge to suggest improvements to your processes and. Avaya Call Management System Terminals, Printers, and Modems, 585-215-874. 3% are fully supported out of the box by Avaya including Call Routing System, Collaboration and Mobile Capabilities. The options are None, Remote Party ID, P Asserted ID or Diversion Header. This can include data on call volume, call duration, call quality, and more. Technology/Standard Usage Requirements: Users must ensure their use of this technology/standard is consistent with VA policies and. Reduce latency on the call. Multiple deployment options, including support for IP trunking, assist in keeping ownership costs low Omnichannel Automated Experience Avaya Proactive Contact avaya. acknowledge the alert, or all notified users must acknowledge the alert. and system status monitoring. See Full PDF Download PDF. VoIP call quality monitoring can also help you correlate call performance metrics with IP SLA operations to troubleshoot. Easily maintain video address books from a central point. I put all of them in there. We do our service-observing on the Agent login ID - not on the station extension. 1: 6. tùng tạ quang. then respond quickly by redirecting resources and managing call spikes to increase agent productivity. Call recordings serve as evidence in customer disputes. Complete end-to-end troubleshooting Get end-to-end visibility and alerting of your Avaya and multi-vendor environment, including SBCs, servers, network, and endpoints. LiveAgent: Best for providing text-based support. Disable SIP ALG or forward ports. Over the years, we’ve formed permanent. The Call Analytics tool is a CTI reporting and real time monitoring engine and. BCMS collects data related to the calls on the switch and organizes the data into reports that help you manage ACD facilities and. We are looking for a solution to monitor all incoming/outgoing calls of our Avaya IP Office 500. It includes provisioning, user administration, dial plan management, routing policies, security, fault / performance monitoring, reporting and license management. Use powerful, AI-driven voice-to-text-transcriptions to increase employee performance in real time by delivering prompts and guidance. If your phone does not support Presence: dial *80 to monitor a call. Our Avaya monitoring solution also focuses on the monitoring of Unified Communications (UC) activity and call quality. Simply add an voip-avaya-session-manager. you'll be able to see all of the stations and other system objects that a trunk is connected to. 2. End User may not exceed the number of Transactions without Avaya’s prior consent and payment of an additional fee. Often, call centers have a bad reputation for long waiting times, repetitive explanations, and non-resolved issues. Avaya CMS Supervisor gives you the power to be immediately responsive—anytime, anywhere. Comstice Quartz. The Enable RTCP Monitor On Port 5005 must be turned Off to enable this field. Call a nearby phone and check if it rings. It is easy to see why so many of our customers. RIG > Module Configuration. COMPAS ID: 179134 10/12/18 1. PRTG is an all-in-one solution. 6 Upgrade and Migration Guide. We monitor agents calls in our Customer Service Centre, and some calls are recorded using the Supervisor terminal. The user is logged in on their personal PC and VPN'd into our work network. 4 What we are now looking for is the OID to poll the Session Manager for to get the current number of connected SIP devices. Manage any. Products & Solutions. Powered by Zoomin Software. 58. These would record all active calls in and out. CALLING_PTY: Monitor Avaya Queues and Agents with Comstice Wallboard Mobile app: Call Work Code: The call work code that the agent entered for. Avaya Experience Platform is a public cloud solution designed to help companies of all sizes innovate without disruption, bringing new features and functions to customers and employees. Customers can connect to call agents through more than 30 interaction options including chat, messaging, email, voice calling and social media like Facebook, Twitter, Instagram and Whatsapp. Monitor, alert, and troubleshoot VoIP and network quality issues. Products & SolutionsAvaya shall not be responsible for any modifications, additions, or deletions to the original published version of Documentation unless such modifications, additions, or deletions were performed by or on. If using a non-server edition the steps below can be used to resolve it. Set the alarms thresholds for the hunt group. 6 Upgrade and Migration Guide. If you are using an Intuity system or anything else you can use list trace tac and the TAC number of the trunk. Automatic call recording: Set your Avaya Cloud Office phone system to automatically record inbound and outbound calls for individual users or inbound calls for departments. It also lets you monitor, among other things, your bandwidth , LAN , servers, and CPU. The view arranges the key attributes of all discovered Avaya Call Controllers in a table. Businesses can monitor contact. 323 call setup including the H. we were told that the Avaya System does not handle Call quality metrics like Cisco does. A simple mind delivers great solutions. Comstice Wallboard uses Avaya CMS data to help team leaders to create dashboards to monitor daily performance. Test Description and CoverageAvaya Automatic Call Distribution (ACD) distributes incoming, outgoing, and internet calls to groups of extensions. The best professional speakerphone for hybrid work. That means the solution can be readily integrated with Avaya’s industry leading call and contact center software. Initial Speaker: The IP source of the packet that initiated the call. Use real-time monitoring, a feature available with most contact center software platforms, to measure and monitor the use of Aux codes in your call center. Hello, I am trying to access the access the Avaya call monitor software, I tried to connect using default password "password" but it does not connect. If there are a number of unprocessed Call Details Records (CDRs) in the Communication Manager, configuring the cause codes, before. Real-time WAN monitoring and alerting of site-to-site WAN performance. Use the Avaya Communication Manager System Access Terminal (SAT) to enable CDRs and configure the collector as a CDR recipient. Get the Solution Brief. Real-time WAN monitoring and alerting of site-to-site WAN performance. Heritage Nortel Software “Heritage Nortel Software” means the software that was acquired by Avaya as part of its purchase of the Nortel Enterprise Solutions system inventory. Monitor with Avaya Aura® Communication Manager - Issue 1. 8663; When Sally calls Bob (8663 to 9267) then Bob answers the call and the call connects, and they can talk. ) as appropriate. 1 - 4 pieces and media gateway G430-40 pcs. One (1) TSAPI basic user license per extension/agent monitored by Tenfold, plus any physical transport (C-LAN, AES server, etc. See how each call is going with built-in monitoring to assess customer sentiment and ensure agents succeed on every interaction—all from a single desktop view. – While the 50 calls are up, the Network Monitoring feature of SLA Mon can be used to measure network performance between the branch office and the destination, to confirm that the network is properly handling the calls. Avaya CMS Supervisor enables you to monitor contact center Avaya Call Management SystemPage 2 Page 2 SoftConsole Users Guide 40DHB0002UKEJ Issue 1 (23 September 2003) IP Office Getting Started 1. You can also monitor Avaya™ Communication and Media Server devices with SolarWinds VoIP. Changing incoming call route via manager tool. Re: Monitoring AVAYA devices. ServicePilot makes it very easy to monitor Avaya AES. Call quality and user experience.